The hyper-competition among vendors in the PC industry assures you that your acquisition price will be roughly the same no matter which vendor you choose. The real opportunity for cost savings lies in reducing the lifecycle maintenance costs associated with managing the PCs. Clearly, getting better service and support from your PC vendor is a benefit that can result in real hard-dollar savings.

The key areas of cost savings resulting from better vendor service and support include:

• Reduced staff and technician costs
• Reduced downtime costs
• Longer life-cycles for PCs
• Reduced costs to upgrade to new components and peripherals
• Time saved with quick, high-quality tech support
• Higher efficiency resulting from a service staff that knows your business environment

More directly, our conversations with many customers around service and support can be boiled down into two strategic imperatives:

1. Don't waste time during the service process
2. Get them up and running again as quickly as possible

At MPC, we have designed a service and support model that we believe achieves these goals for our customers. Realizing that service and support is our primary differentiator vs. our competition, we have invested the resources to build a world-class capability. Furthermore, we have defined metrics around service to insure that we are constantly improving our performance and value.