MPC Pro Technology Lifecycle Services
Support & Maintenance
From standard services offerings to customized support, MPC Pro can help you maximize your investment and lower your total cost of ownership.
Custom Support Solutions
Designed for the diverse needs of organizations looking for additional IT support, MPC Pro Custom Support Solutions operates as a primary Help Desk for smaller businesses, schools or governmental agencies with limited IT budgets—or as a seamless extension of existing IT resources in larger corporate environments. Our customizable services provide a single point of contact to help you cost-effectively deliver the right level of Help Desk support to your end-users—without the burden of investing in additional resources, personnel and training.
Advanced call center features, such as a private 800 phone number with customer-specific greeting and automatic call routing to a dedicated support team, provide minimal system downtime and increased productivity. When a hardware or software question comes up, or you need installation or "how-to" advice, your call is immediately connected to a MPC Pro-certified technician who is familiar with your entire support history and detailed technology profile. The support team's ability to quickly assist with recurring issues, and expedite resolution, saves you valuable time and money.
Rely on MPC ProSM Custom Support Solutions for comprehensive remote technical support across a broad range of products, including:
- MPC Pro® systems
- Non-MPC Pro systems including Dell®, Compaq®, IBM®, Apple® and more
- Peripherals: including printers, scanners, handheld devices, digital cameras and more
- Software applications: providing support for over 400 major software applications
Customizable Services: Providing a Personalized Customer Experience
- Highly scalable: Support levels can be tailored to meet the changing technology requirements of growing businesses as well as larger organizations with fixed IT budgets.
- Advanced call center features: A dedicated phone number with customer-specific greeting and automatic routing of calls to technology experts set up and trained for the specific account.
- Monthly reporting: Available to be generated on recurring schedules and on demand. Custom reports allow companies to take advantage of the information collected at the Help Desk revealing trends and developments within an organization that would be otherwise difficult to identify.
Fast Response and Resolution: Improving Productivity and Customer Satisfaction
- Rely on MPC Pro to deliver workable solutions without delay
- Maximize system uptime and employee productivity
- Access the expertise of a Help Desk staff of certified Microsoft professionals
- Fast answer speed for support calls
Cost Savings: Lowering IT Support Costs
- Eliminate the costly burden of application support questions of in-house IT staff
- Significantly decrease cost per solution
- Free up internal support resources
- Quantify and track cost savings and service level enhancements with detailed reporting
Pricing
- Hardware Support: Starting at $39 per unit (1 year)
- Software Application Support: Starting at $169 per user (1 year)
- Total Support (Hardware and Software): Starting at $199 per unit and unlimited software support per user (1 year)
With MPC ProSM Custom Support Solutions, we assist in making your organization more efficient and your end users more productive. We understand your unique IT needs, help lower your costs and work endlessly to prevent recurring problems in your organization. Solutions never came so easy.
Please contact your MPC Pro Sales Representative to receive a customized quotation. Call 877-535-6287.
The above specifies services supported by MPC Pro Custom Support Solutions. MPC Pro may change the supported products at its discretion. MPC Pro technicians will attempt to provide assistance with supported products but may not be able to resolve all issues presented. MPC Pro is not responsible for any hardware or software failures that could result from this service.
Sale subject to Limited Warranty and Terms & Conditions agreement. Prices, promotions, specifications, availability and terms of offers are for U.S. end users only, not resellers, distributors or non-U.S. purchasers, and may change without notice or obligation. Prices exclude shipping, handling and taxes. Prices reflect all discounts, coupons and other promotions set forth above. MPC Pro cannot be held responsible for pricing or other typographical errors and reserves the right to cancel orders that result from these errors.
